Here you can find all of our frequently asked questions. If we have missed one please use the form on the contact us page to ask us a question!

What are wall stickers and wall decals? What are they made from?

Our wall stickers and wall decals are made from a very thin matt vinyl product. This gives the decal the look that it has been painted on and makes it harder for little fingers to remove. Decals are great due to looking like they are painted on as it would be costly to hire a painter. 

Will they stick to all wall surfaces?

Wall stickers require a smooth flat surface. They are best stuck to plaster walls, glass windows, mirrors, tiles etc.

I have just painted my walls, how long till I can adhere my wall sticker decals?

It is recommended to wait at least 3 weeks after freshly painting walls before you adhere your wall stickers. This is due to the way paint drys on your walls. However, this is only a general guide as all paint contains different additives.

Can I take them down or re position them somewhere else ?

Our stickers are removable, but not repositionable. As they are built to last they use a good quality adhesive which means that when you remove them they tend to stretch out of shape and will need to be discarded. This of course makes it easy to take one down and replace it with a new design should you ever feel the need for a change after a few years. Sometimes, simple designs such as circles can be removed without damage and repositioned

Are the wall stickers in one piece?

Our wall sticker quotes are generally supplied in one piece. However, many of our tree and branch wall stickers and some of our graphic wall stickers, are supplied in several parts for easier installation. 

Do you customise wall stickers?

Yes we can. Any design within the website can be changed to suite your requirements. Please provide detail of what you are after to help us accurately provide a quote on your wall sticker design. We only charge for major changes to the design. We would not make a charge if it was just a little tweak to the design.

I love one of your designs though want extra parts, do you sell extra pieces as well?

Yes, we do. From time to time we understand that you may want extra parts to complete your design. If this is the case please email us stating your requirements and we will be more than happy to provide a quote.

I am after a particular theme, can you help?

Yes, we can customise a wall sticker decal for you. Please contact us via email and we will do our very best to accomodate your requirements.

I can not decide which colour, can you mail a sample or provide a mock up?

We would be happy to mail you a FREE sample if you are stuck on which colour suits your room best. For mock ups we ask for a small deposit which will be deducted from the cost of your order. 

Are your wall stickers and decals designs easily applied?

Yes. We ensure our designs not only look great on your walls, we also provide full instructions with your wall stickers to make sure you get the best result.

Can I use wall stickers in my bathroom?

Yes you sure can, wall stickers in a bathroom work very well as this room usually has limited space for decorating other than wall space. For using in wet area's such as bathrooms do not shower or allow steam into the room at least 3 hours before you apply your wall stickers. Once applied its best to leave for a minimum of 3 hours before jumping in the shower.

How do I clean my canvas print?

If your canvas requires deeper cleaning, use a lint-free, clean cloth with warm soapy water and gently rub the affected areas. Do not immerse in water or use cleaning products as these can damage the material.

To ensure your canvas lasts, do not keep the canvas in direct sunlight. This can cause the print to fade over time. Soft lighting is best, also, canvas material is not weatherproof and should be kept indoors away from high humidity and moisture.

Can I return my wall sticker if I am unhappy with it?

Please refer to our Returns Policy page for full terms and conditions

Can you make a specific sticker size for me?

Yes, please e-mail us before making an order and we can certainly try to accommodate

Do you ship your wall stickers Overseas?

Yes, we do. All postage costs can be found on the 'checkout pages 

I have just placed my order how long till my order is shipped?

We endeavor to ship your order as soon as possible as we understand you want to complete your rooms! For UK order please allow 3-5 working days for your order as each item is bespoke made. Overseas order will take 7-14 days

If you have any questions regarding our wall sticker / wall decals please contact us and we will get back to you with a response

For most products, you have 28 days to notify Parkins Interiors Ltd (hereinafter referred to as 'the seller') if you want to cancel the order or exchange the item. The cancellation period will expire 28 days from the day on which you receive the goods you have ordered. This applies to cancelable goods (there’s a guide below to help you see what’s cancelable and what isn’t).

how to cancel your order, or return or exchange a product

1. Contact the seller to let them know that you wish to cancel your order, or return or exchange a product by:

a. outlining this to the seller directly in writing via the contact form which can be found on the "contact us" page of the website or alternatively by sending an email to sales@parkinsinteriors.com

2. If already received, package the item up and send it back to the seller within 14 days of letting us know that you want to cancel your order and return the product (we recommend you use a signed-for delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product.

3. The seller will process the refund directly to your payment card, in no more than:

a. 14 days after the day the product is received by the seller; or

b. If there were no goods supplied, 14 days after the day on which you informed the seller (via Step 1 above) about your decision to cancel your order.

Please don’t destroy or throw away any product, even if it’s faulty, before you’ve spoken to the seller and agreed that doing so won't affect any refund you may be entitled to.

Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to the seller).

what you can’t send back

Unfortunately, some items are non-cancelable and non-refundable:

• Anything that’s specially made, or ordered, with your choice of name, colour, pattern,  message or any other customised aspect that makes it unique to you (and therefore not resellable)
• Creative pieces that are specially commissioned when you place an order, like personalised wall art.
• To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering.

Free Delivery On All UK Orders. 

International Postal charges can be found at the checkout.

Goods supplied within the UK will normally be delivered within 2-3 working days of acceptance of order.

Goods supplied outside the UK will normally be delivered within 10 working days of acceptance of order.

Standard items will be dispatched via Royal Mail 2nd class recorded UK and Royal Mail International Signed For, estimates are quoted from Royal Mail's stated delivery times. Please note that Parkins Interiors cannot be held accountable for shipping delays caused by the Royal Mail, or any other third party courier. 

The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.